1. Scope
This Policy sets out the cancellation and refund conditions for subscription and one-off packages sold through teamwars.pro by TEAMWARS E-SPOR TEKNOLOJİ A.Ş. for Buyers residing in Türkiye and by Revora Labs L.L.C-FZ for Buyers residing outside Türkiye (“TEAMWARS”). This Policy is an integral part of the Distance Sales Agreement. In this Policy, the terms “Consumer Buyer” and “Corporate Buyer” have the meanings given to them in the Distance Sales Agreement. Packages are offered to players, teams, game companies and content creators so that they can use or view additional features on the Platform.
This Policy is published in Turkish and English. The Turkish text prevails for Buyers residing in Türkiye, and the English text prevails for Buyers residing outside Türkiye.
2. Right of withdrawal (Consumer Buyer)
2.1. The Consumer Buyer may exercise the right of withdrawal within 14 days from the date of purchase without giving any reason and receives a full refund of the amount paid.
2.2. Packages are services performed instantly in electronic form. If the Consumer Buyer consents at the time of purchase to the package being activated immediately, they lose the right of withdrawal pursuant to Article 15 of the Regulation on Distance Contracts. This is stated separately on the purchase screen and submitted for approval.
2.3. Corporate Buyers do not have a right of withdrawal.
2.4. For a Consumer Buyer residing outside Türkiye, if the mandatory provisions of their country of residence grant a broader right of withdrawal, those provisions apply (Distance Sales Agreement, Article 8.5).
3. Cancelling a subscription
3.1. A subscription can be cancelled at any time via Account Settings or by notifying [email protected]. Cancellation stops automatic renewal; no fee is charged for the next period.
3.2. A cancelled subscription can continue to be used until the end of the period already paid for.
3.3. Corporate Buyer: The fee for the ongoing period is not refunded.
4. One-off packages
4.1. If a package is cancelled before it is activated, the full amount is refunded.
4.2. Once the package has been activated, no refund is made, without prejudice to the Consumer Buyer's rights under Article 2 of this Policy.
5. Team and game integration packages
5.1. For team packages, the cancellation request is made by the person who made the payment, and the refund is made to that person. A player leaving the team or changes in team membership are not grounds for a refund.
5.2. For game integration packages, if a separate written agreement has been made with the game company, the provisions of that agreement apply to cancellation and refunds.
6. Refunds due to TEAMWARS
In the following cases, a refund is made regardless of the type of Buyer:
- the package cannot be provided, or its provision becomes impossible, for a reason attributable to TEAMWARS; for subscriptions, the amount corresponding to the unused period is refunded,
- the content of the package differs materially from what is stated on the Package Page,
- more than one charge is made for the same order or an incorrect amount is charged; the excess amount is refunded.
7. Cases in which no refund is made
- closure of the account or termination of the package due to a breach of the Terms of Use or the Distance Sales Agreement (the Consumer Buyer's statutory rights are reserved),
- the fee for the ongoing subscription period of a Corporate Buyer,
- one-off packages that have been activated (Article 2 is reserved).
8. Refund process
| Item | Practice |
|---|---|
| Refund period | Within 14 (fourteen) days at the latest from the date the request reaches TEAMWARS |
| Refund method | To the card or payment instrument used for payment, through iyzico; refunds are made in the currency in which the payment was made |
| Appearance on account | Depends on the bank's processing time. |
| Corporate invoice | The Corporate Buyer must issue a return invoice or reject the e-invoice within the prescribed period |
Once the refund is completed, the Buyer is informed via their registered e-mail address.
9. Contact
For cancellation, refund and other requests: [email protected]
TEAMWARS E-SPOR TEKNOLOJİ A.Ş. · Address: Esentepe Mah. Büyükdere Cad. Onur İş Merkezi Blok No: 118 İç Kapı No: 2, Şişli / Istanbul, Türkiye
Revora Labs L.L.C-FZ (a subsidiary of Pinula Teknoloji A.Ş.) · Contact address: Esentepe Mah. Büyükdere Cad. No:118 Onur İşhanı Kat:2, Şişli / Istanbul, Türkiye
Last updated: 10.11.2026
