Preliminary Information Form

This Preliminary Information Form (the “Form”) has been prepared pursuant to Law No. 6502 on the Protection of Consumers and Article 5 of the Regulation on Distance Contracts in order to inform the Buyer about paid packages (the “Package”) to be purchased through teamwars.pro (the “Platform”) before the Distance Sales Agreement (the “Agreement”) is concluded. The Buyer cannot approve the Agreement or complete the order without first approving this Form. Terms not defined in this Form have the meanings given to them in the Agreement.

1. Seller information

The Seller is TEAMWARS E-SPOR TEKNOLOJİ A.Ş. for Buyers residing in Türkiye and Revora Labs L.L.C-FZ for Buyers residing outside Türkiye. The country of residence is the country declared by the Buyer when registering on the Platform.

Seller information (for Buyers residing in Türkiye)

Seller information (for Buyers residing outside Türkiye)

2. Essential characteristics of the package

2.1. The name, type (Subscription Package or One-off Package), content and duration of the Package are shown on the Package Page and in the order summary. Packages offer additional features on top of the Platform's core services; participation in tournaments and the core features of the Platform are free of charge.

2.2. A Subscription Package is purchased for the Subscription Period specified on the Package Page and, unless terminated by the Buyer, is renewed automatically for the same period at the end of each period. Separate consent is obtained when placing the order for automatic renewal and for the card to be stored with iyzico.

2.3. The Package is activated electronically in the Buyer's Platform account after payment is completed. Accessing the Package requires signing in to the Platform account, an internet connection and an up-to-date web browser; no additional hardware or software is required.

2.4. Personal data of players and data obtained from game developers are not transferred to the Buyer under the Packages.

3. Price and payment

3.1. The total price of the Package including taxes is shown on the Package Page and in the order summary. For a Subscription Package, the amount payable for each Subscription Period is stated separately. The price is shown and collected in Turkish lira (TRY) for Buyers residing in Türkiye and in US dollars (USD) for Buyers residing outside Türkiye; the country of residence is the country declared when registering on the Platform. As the Package is provided electronically, no delivery costs or other additional charges apply.

3.2. Payment is made by credit card or debit card through the Payment Institution iyzico. Card details are not seen or stored by the Seller.

3.3. Changes to the price of a Subscription Package are notified to the Buyer at least 30 (thirty) days before the period in which the new price will apply. The change does not affect the ongoing Subscription Period.

4. Right of withdrawal

4.1. The Consumer Buyer has the right to withdraw within 14 (fourteen) days from the date on which the Agreement is concluded, without giving any reason and without paying any penalty. The right of withdrawal is exercised within this period by a clear notice sent to [email protected] or to the Seller's contact details in Article 1. The Seller refunds the amount collected to the Consumer Buyer within 14 (fourteen) days from the date on which the notice of withdrawal reaches it.

4.2. Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for contracts relating to services performed instantly in electronic form and services whose performance has begun, with the Consumer Buyer's consent, before the end of the withdrawal period. If the Consumer Buyer consents when placing the order to the Package being activated immediately, they lose the right of withdrawal. If they do not give this consent, the Package is activated at the end of the withdrawal period and the Consumer Buyer may exercise the right of withdrawal during this period.

4.3. Corporate Buyers do not have a right of withdrawal.

4.4. If the mandatory provisions of the country of residence of a Consumer Buyer residing outside Türkiye grant a broader right of withdrawal, those provisions apply (Agreement, Article 8.5).

5. Termination of the subscription and refunds

5.1. The Consumer Buyer may terminate the Subscription Package at any time, without giving any reason and without paying any penalty, via Account Settings or by notifying [email protected]. Termination stops automatic renewal, and the Package can be used until the end of the current Subscription Period. A Corporate Buyer may terminate the subscription before the renewal date; the fee for the ongoing period is not refunded.

5.2. Cancellation and refund conditions are set out in the Cancellation and Refund Policy. Refunds are made to the card or payment instrument used for payment, through iyzico, within 14 (fourteen) days at the latest.

6. Minor buyers

A Buyer purchasing a Package must be of full age under the law of the country of residence declared at registration (18 in Türkiye). A minor Buyer may purchase a Package only with the authorisation of their parent or guardian; this authorisation is obtained separately when placing the order.

7. Requests, complaints and disputes

7.1. The Buyer may submit requests and complaints to [email protected] or to the Seller's contact details in Article 1.

7.2. In case of disputes, a Consumer Buyer residing in Türkiye may apply, within the monetary limits announced annually by the Ministry of Trade, to the Consumer Arbitration Committee at the place where they purchased the Package or where they reside, and, for disputes exceeding these limits, to the Consumer Court, subject to first applying to mediation.

7.3. For Buyers residing outside Türkiye, the laws of the United Arab Emirates (Dubai) apply and the courts of Dubai have jurisdiction. The mandatory consumer protection provisions of the Consumer Buyer's country of residence, and the rights of application and action arising from them, are reserved.

8. Personal data

The Buyer's personal data is processed within the scope of the Privacy Notice published on the Platform. Payment information is processed by iyzico.

9. Language and approval

9.1. This Form is drawn up in Turkish and English. The Turkish text prevails for Buyers residing in Türkiye, and the English text prevails for Buyers residing outside Türkiye.

9.2. The Buyer accepts that, before placing the order, they have read this Form, obtained the information relating to the Package and approved the Form electronically. A copy of the Form and of the Agreement is sent to the Buyer's registered e-mail address and can be accessed from their membership account.

Last updated: 10.11.2026