Distance Sales Agreement

1. Parties

This Distance Sales Agreement (the “Agreement”) has been concluded electronically between the Buyer and the Seller under the terms and conditions set out below. The Buyer and the Seller will be referred to together as the “Parties” and individually as a “Party”.

2. Definitions

In the application and interpretation of the Agreement, the following terms have the meanings set out next to them:

• Buyer: A player, a person paying on behalf of a team, a game company, a content creator or any other natural or legal person purchasing a Package through the Platform.
• Consumer Buyer: A Buyer who is a natural person purchasing the Package for non-commercial or non-professional purposes.
• Corporate Buyer: A Buyer who is a natural or legal person purchasing the Package for commercial or professional purposes. A Buyer who enters corporate invoice information (tax identification number and tax office) when placing the order is deemed a Corporate Buyer.
• Seller: TEAMWARS E-SPOR TEKNOLOJİ A.Ş. for Buyers residing in Türkiye, and Revora Labs L.L.C-FZ for Buyers residing outside Türkiye. The country of residence is the country declared by the Buyer when registering on the Platform.
• Ministry: Ministry of Trade of the Republic of Türkiye.
• Law: Law No. 6502 on the Protection of Consumers.
• Regulation: Regulation on Distance Contracts.
• Platform: The teamwars.pro website.
• Package: A paid digital service package offered electronically by the Seller through the Platform, enabling the Buyer to use or view additional features on the Platform, the content of which is specified on the Package Page. Packages may be offered in different types such as player packages, team packages, game integration packages and content creator packages.
• Team Package: A Package made available for use by a team and its members.
• Game Integration Package: A Package for game companies to integrate their own games into the Platform and to use additional features on the Platform.
• Subscription Package: A Package purchased for a specific period and renewed automatically at the end of the period.
• One-off Package: A Package purchased for a single payment and not renewed automatically.
• Package Page: The Platform page on which the content, duration, price and terms of use of the Package are published.
• Subscription Period: The monthly, annual or other duration of the Subscription Package specified on the Package Page.
• Payment Institution: iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (“iyzico”), which acts as an intermediary in the collection of payments.
• Preliminary Information Form: The form informing the Consumer Buyer of the minimum matters set out in the Regulation before the Agreement is concluded.

3. Subject and scope of the agreement

3.1. The subject of the Agreement is to determine the rights and obligations of the Parties regarding the sale and performance of the Package ordered electronically by the Buyer through the Platform.

3.2. The provisions of the Law and the Regulation apply to a Consumer Buyer residing in Türkiye. For a Consumer Buyer residing outside Türkiye, the mandatory consumer protection provisions of their country of residence are reserved. No provision of the Agreement may be interpreted in a way that removes or limits the Consumer Buyer's statutory rights.

3.3. If the Buyer is a Corporate Buyer, the provisions of the Law and the Regulation do not apply; the relationship between the Parties is governed by the Agreement and the law specified in Article 14; for a Corporate Buyer residing in Türkiye, this law consists of the provisions of the Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102. Provisions of the Agreement marked “for Corporate Buyers only” or “for Consumer Buyers only” apply only to the relevant type of Buyer.

3.4. The Agreement applies together with the Platform Terms of Use.

3.5. Packages may be offered to players, teams, game companies and content creators. Whether the Buyer is a Consumer Buyer or a Corporate Buyer is determined according to the definitions in Article 2, not according to the type of Package purchased.

3.6. Packages offer additional features on top of the Platform's core services. Participation in tournaments and the core features of the Platform continue to be offered free of charge.

3.7. A Buyer purchasing a Package must be of full age under the law of the country of residence declared at registration (18 in Türkiye). A minor Buyer may purchase a Package only with the authorisation of their parent or guardian; this authorisation is obtained separately when placing the order. The Seller may request information or documents to verify the authorisation. If it turns out that no authorisation exists, the order is cancelled and the amount collected is refunded.

4. Matters of which the buyer is informed in advance

The Buyer accepts that, before placing the order and before the Agreement is concluded, they have been informed of the following matters through the Package Page, the Preliminary Information Form and the Agreement:

• the essential characteristics, content and duration of the Package; for a Subscription Package, the Subscription Period and automatic renewal terms,
• the Seller's trade name, address, MERSİS number, tax identification number and contact details,
• the total price of the Package including taxes and the accepted payment methods,
• the stages of the sales process and the means of correcting incorrectly entered information,
• information on the performance of the Package,
• the cases in which the right of withdrawal exists and does not exist, and the conditions, period and procedure for exercising the right of withdrawal,
• information on the termination of the Subscription Package and the Cancellation and Refund Policy,
• the contact details through which the Buyer can submit requests and complaints,
• that, in case of disputes, the Consumer Buyer may apply to the Consumer Arbitration Committee or, subject to first applying to mediation, to the Consumer Court,
• that, once approved, the Agreement will be sent to the Buyer's registered e-mail address and can be accessed from their membership account.

5. Buyer, seller and invoice information

Seller information (for Buyers residing in Türkiye)

Seller information (for Buyers residing outside Türkiye)

Buyer and invoice information

The Buyer's name and surname or trade name, e-mail address, phone number, address and invoice details are the information declared by the Buyer when placing the order and are shown in the order summary. For a Corporate Buyer, the invoice is issued with the declared tax identification number and tax office. The Buyer is responsible for the accuracy of the invoice information. The invoice is issued electronically and sent to the Buyer's registered e-mail address.

6. Package information and payment

6.1. The essential features of the Package are set out on the Package Page. When placing the order, the Buyer is shown an order summary containing the following information:

6.2. Payments are collected through the Payment Institution iyzico. Card details are not seen or stored by the Seller; the payment transaction takes place on iyzico's secure infrastructure. The Package price is determined and collected by TEAMWARS E-SPOR TEKNOLOJİ A.Ş. in Turkish lira (TRY) for Buyers residing in Türkiye, and by Revora Labs L.L.C-FZ in US dollars (USD) for Buyers residing outside Türkiye. The country of residence is the country declared by the Buyer when registering on the Platform. Any exchange rate differences and charges applied by the card-issuing bank are borne by the Buyer.

6.3. If payment is not completed for any reason or is cancelled by the bank, the order is not placed or is cancelled.

6.4. Automatic renewal: Unless terminated by the Buyer, the Subscription Package is renewed automatically for the same period at the end of each Subscription Period, and the renewal fee is charged, with the Buyer's consent, to the card stored with iyzico. The Buyer gives separate consent to automatic renewal and card storage when placing the order.

6.5. Price change: The Seller notifies the Buyer of any change in the price of the Subscription Package at least 30 (thirty) days before the period in which the new price will apply. The change does not affect the ongoing Subscription Period. A Buyer who does not accept the new price may terminate the subscription before the renewal date.

6.6. If the Buyer and the holder of the card used for payment are not the same person, or if there is a security concern regarding the card, the Seller may request the cardholder's identity details and a document showing that the card belongs to them. If the request is not met within 24 (twenty-four) hours, the Seller may cancel the order; in that case, the amount collected is refunded.

7. Performance of the package

7.1. The Package is activated electronically in the Buyer's Platform account after payment is completed. The Seller undertakes to provide the Package with the content and for the duration specified on the Package Page.

7.2. If performance of the Package becomes impossible, the Seller notifies the Buyer within 3 (three) days of becoming aware of this and refunds the amount collected within 14 (fourteen) days at the latest from the date of notification. For a Subscription Package, the refund is made for the amount corresponding to the unused period.

7.3. Personal data of players and data obtained from game developers are not transferred to the Buyer under the Packages. Statistics and reports provided under the Packages consist of anonymised and aggregated data from which no player can be identified. The Packages do not extend the limits set out in the Privacy Notice; the Package holder may also view other players' Riot account information only within the scope set out in that notice and only for players who have linked their Riot account.

7.4. The Buyer may use the content and services provided under the Package only for their own use; they may not sell, transfer or allow third parties to use them without the Seller's written permission.

7.5. A Team Package is purchased by the person making the payment on behalf of the team; this person is the party to the Agreement and the Buyer. The features provided by the Package are made available to the team members within the scope specified on the Package Page. Changes in team membership do not affect the duration or price of the Package.

7.6. For a Game Integration Package, the technical scope and duration of the integration, the intellectual property rights relating to the Buyer's game and the use of data may be agreed separately in writing between the Parties. If such an agreement has been made, its provisions prevail in case of conflict. The Buyer accepts that the game name, logo and images it provides for the integration belong to it or that it is authorised to use them, and grants the Seller the right to use this content on the Platform for the duration of the Package.

8. Right of withdrawal (for consumer buyers only)

8.1. The Consumer Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the date on which the Agreement is concluded, without giving any reason and without paying any penalty.

8.2. The right of withdrawal is exercised by a clear notice sent within the withdrawal period to [email protected] or to the contact details in Article 5 of the Agreement. The Seller refunds the amount collected to the Consumer Buyer within 14 (fourteen) days from the date on which the notice of withdrawal reaches it.

8.3. Cases in which the right of withdrawal cannot be exercised: Pursuant to Article 15 of the Regulation, the right of withdrawal cannot be exercised for contracts relating to services performed instantly in electronic form and services whose performance has begun, with the Consumer Buyer's consent, before the end of the withdrawal period. The Consumer Buyer is separately informed when placing the order that they will lose the right of withdrawal if they consent to the Package being activated immediately, and gives explicit consent to this.

8.4. If the Consumer Buyer has not consented to the Package being activated immediately, the Package is activated at the end of the withdrawal period and the Consumer Buyer may exercise the right of withdrawal during this period.

8.5. If the mandatory provisions of the country of residence of a Consumer Buyer residing outside Türkiye grant a broader right of withdrawal, those provisions apply. In that case, if the right of withdrawal is exercised for a Package whose performance began during the withdrawal period at the Consumer Buyer's express request, an amount proportionate to the service provided until the notice of withdrawal may be deducted, to the extent permitted by those provisions.

9. Termination of the subscription

9.1. Consumer Buyer: The Consumer Buyer may terminate the Subscription Package at any time, without giving any reason and without paying any penalty, via Account Settings or by notifying [email protected]. Upon a termination request, automatic renewal is stopped and the Package can be used until the end of the current Subscription Period.

9.2. Corporate Buyer: The Corporate Buyer may terminate the Subscription Package before the renewal date. Termination takes effect at the end of the current Subscription Period and stops automatic renewal. The fee for the ongoing period is not refunded.

9.3. The Seller may terminate the subscription if the Buyer breaches the Terms of Use or the Agreement. In this case, the fee for the unused period is not refunded; the Consumer Buyer's statutory rights are reserved.

9.4. Other cancellation and refund conditions are set out in the Cancellation and Refund Policy. The Cancellation and Refund Policy is an integral part of the Agreement.

10. Refunds

10.1. Where a refund is due to the Buyer under the Agreement, it is made to the card or payment instrument used by the Buyer for payment, through iyzico, within 14 (fourteen) days at the latest.

10.2. The time it takes for the refunded amount to appear on the Buyer's card account depends on the bank's processing time.

11. Liability (for corporate buyers only)

Except in cases of intent and gross negligence, the Seller's liability to the Corporate Buyer arising from the Agreement is limited to the total amount paid by the Corporate Buyer for the relevant Package in the 12 (twelve) months preceding the event giving rise to liability. The Seller is not liable for loss of profit or indirect damages.

12. Personal data

The Seller processes the personal data of the Buyer and of persons acting on behalf of a Corporate Buyer in accordance with the Personal Data Protection Law No. 6698 and, for Buyers residing in the European Union, the GDPR, and within the scope of the Privacy Notice published on the Platform. Payment information is processed by iyzico.

13. Requests and complaints

The Buyer may submit requests and complaints to [email protected] or to the Seller's contact details in Article 5 of the Agreement.

14. Dispute resolution

14.1. Consumer Buyer residing in Türkiye: Within the monetary limits announced annually by the Ministry, the Consumer Arbitration Committees at the place where the Consumer Buyer purchased the Package or where they reside have jurisdiction; for disputes exceeding these limits, the Consumer Courts have jurisdiction. Before filing a lawsuit at the Consumer Court, it is mandatory to apply to mediation pursuant to Article 73/A of the Law.

14.2. Corporate Buyer residing in Türkiye: Turkish law applies to disputes arising from the Agreement, and the Istanbul (Central) Courts and Enforcement Offices have jurisdiction. In commercial disputes, it is mandatory to apply to mediation before filing a lawsuit.

14.3. Buyers residing outside Türkiye: The Agreement is governed by the laws of the United Arab Emirates (Dubai), and the courts of Dubai have jurisdiction over disputes. The mandatory consumer protection provisions of the Consumer Buyer's country of residence, and the rights of application and action arising from them, are reserved.

15. Notices and evidence agreement

15.1. Notices between the Parties are made via the Buyer's e-mail address registered on the Platform and the Seller's contact details in Article 5.

15.2. The Buyer accepts that, in disputes that may arise from the Agreement, the Seller's commercial books, computer and electronic records constitute evidence within the meaning of Article 193 of the Code of Civil Procedure.

15.3. The Agreement is drawn up in Turkish and English. The Turkish text prevails for Buyers residing in Türkiye, and the English text prevails for Buyers residing outside Türkiye.

16. Entry into force

This Agreement, consisting of 16 (sixteen) articles, has been concluded and entered into force upon its electronic approval when placing the order, after the Buyer has approved the Preliminary Information Form. A copy of the Agreement is sent to the Buyer's registered e-mail address and can be accessed from their membership account.

Last updated: 10.11.2026